Customers decide when it suits them — often in the evening, at the weekend, or exactly when you are already with someone else. If nobody answers at that moment, they rarely call back: they open the next business instead.
We build digital assistants that do more than reply at that moment. On your site and in your store the assistant helps people choose, adds products to the cart and walks them through to checkout. On the phone it picks up, works out what the person needs, and updates your CRM afterwards.
All of it is fitted to your business: your services, prices, timelines and tone of voice. Not a generic bot, but an assistant that knows what you actually sell — and what you cannot promise.
Not one universal solution, but an assistant fitted to the channel your customers actually use to get in touch.
Answers questions about your services, prices and timelines in your words, not generic ones. When someone hesitates, the assistant offers a concrete next step — a time, an offer or a call. It fills in the enquiry form alongside them so they do not drop out halfway.
From question to enquiry →Helps people pick the right size, model or bundle, adds it to the cart and walks them through to checkout. Answers delivery and returns questions when they come up — not the next working day.
From cart to checkout →Picks up when the line is busy or the working day is already over. Works out what the caller needs and tells them what happens next — no "press one", no hold music.
No missed calls →After the call it writes the contact, the need and the next date into your CRM itself. Based on how the call ended it triggers the next action: books a slot, sends an offer, or hands the conversation to you.
A conversation that becomes a record →Your services, prices, timelines, the questions people actually ask — and what must never be promised.
Website, store, phone, CRM and calendar — as many as you genuinely need.
We run it against your own past conversations and correct it until the answers are accurate.
Every month we review the conversations: what the assistant missed, what is worth adding.
A digital assistant is not something you switch on in a day. Most of the work is not technology — it is your business knowledge: what you really offer, where the limits are, when a human is needed. That is exactly what separates an assistant that helps from a bot that irritates.
So we start from your own past conversations and emails. They show what customers actually ask, rather than what we assume they should ask. We only go live once the answers are accurate and in your tone.
It says what it is at the start of the conversation. We never mislead your customer — trust costs more than any single order.
If it does not have the answer, it says so and hands over to you. Better one pause than one wrong promise.
Difficult, sensitive and expensive conversations go to a person. The assistant takes care of what repeats.
We collect only what is needed to handle the enquiry, and follow GDPR. Data is never passed to third parties.
Every other service we offer has a fixed price, and we are proud of that. This one does not, and there is a reason: the price depends on how many channels we connect, how many languages you need, which systems the assistant connects to, and how many conversations it handles each month. Promising one number here would be dishonest.
But "contact us for pricing" is not an answer either. In a free 30-minute call we work out the scope and give you a real figure and a timeline — before you have to decide anything. And if it turns out an assistant is not worth building in your case, we will say that too.
Get in touch. As your strategic growth partner we take care of all your marketing — so you and your team can focus on what you do best.
Or reach us directly: info@pakamedia.lt